| | | | Generates enthusiasm. Helps people discover better ways. | | |
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| | | | Sets a good example. Leads people to peak performance. | | |
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| | | | Helps people believe in themselves. Lifts people when they feel down, but without assuming responsibility for their problems.
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| | | | Tries to catch people doing something right. Gives compliments in public; criticizes only in private.
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| | | | Works constructively to settle disputes. Serves as an advocate to both management and workers. | | |
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| | | | Listens responsively. Keeps constant dialog going.
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| | | | Shows people their potential, without highlighting their failures. Rewards people for their progress.
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| | | | Makes clear what is expected. Inspects results. Let's people know exactly where they stand.
Source: http://www.nidoqubein.com/articledisplay.cfm?aid=19
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